DELIVERY

Worldwide complimentary & secure delivery on all shipping options.

Delivery time 2-3 weeks depending on the nature of the order wether if it is a custom bespoke creation or a ready to wear that is readily available in our collection.

WHAT PAYMENT METHODS DO WE ACCEPT ?

We  accept Credit Card, Debit Card, ApplePay, PayPal and Bank Transfer. For further information on payment methods, please contact our Customer Service at info@zaidandiamonds.com or call us at +32496646666

CAN I PERSONALISE A GIFT MESSAGE WITH MY PURCHASE ?

Include a personalised gift message at the end of your purchase, that will be printed on a gift card.

HOW CAN I MAKE RETURNS ?

We offer return options for online purchases. All orders come with a return shipping label. You are also able to return your purchase to our store in Antwerp Belgium. On the other hand, you can contact us at +32496646666 and we can help you return your purchase. Purchases have a 14-day return policy, which is applicable starting from the date of receipt.

1. Purchases that have been engraved, modified or custom made can’t be returned or exchanged.

2. We will not make refunds or returns on creations that have been worn, used or modified from their initial state & have to be in a salable condition.

PRIVACY AND COOKIES

We treat the privacy of our clients with the most importance, our biggest interest is to preserve the security of our service to you as a client.

HOW WILL I RECEIVE A RECEIPT FOR MY PURCHASE ?

The order confirmation, tracking and receipt for your order will be sent to the address provided on check out.

WILL VAT BE CHARGED ON MY ZAIDAN PURCHASE ?

Yes 21% VAT will be charged, which is included in the retail price, Unless, its an international purchase outside the EU. For any questions related to VAT charges, please contact us at +32496646666 .

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

Our VAT Number

0767.675.816

Shipping Company

Malca Amit

Malca-Amit provides the highest standard of secure logistical solutions for the diamond and jewellery industries worldwide, and those dealing with valuable assets.  Our  international network and capabilities provides full logistical solutions for the exacting and unique requirements of the diamond and jewellery industry.